Meet Laurel Lingle

What is your title at Badgley Phelps?
Client Service Associate

When you look back on your work week, what moments feel the most rewarding?

I find a lot of satisfaction from problem solving. I like to know my skills and experience have helped smooth the way for someone else.

Outside the office, how do you like to spend your time?

I run a small business making and selling crafts. I also have two young children that keep me on my toes!

Client services requires a strong attention to detail and the ability to juggle competing priorities. How do you stay organized and manage your workflow? 

Communication is the key component. I make sure I have all the pertinent information and that my priorities are aligned with the team and, ultimately, the client.

What advice would you give to someone interested in a career in client services?

Focus on mastering the basics of customer service. Clear communication, responsiveness, and problem-solving skills will serve you well regardless of your chosen industry.

If you could take your ultimate vacation anywhere in the world, where would you go and what about it excites you most?

I would love to visit Scotland and the Faroe Islands. I love dramatic scenery and a sense of ancient mystery.

What’s the most unexpectedly useful piece of advice you’ve ever received?

The way someone treats you is more a reflection of them than of you. Try not to take things personally.

Client services can be a demanding job. What’s your secret to staying calm when things get chaotic?

Divide and conquer! Break large projects down into manageable pieces and just start.

What’s a small gesture or habit that makes a big difference in client relationships?

I keep notes about what’s happening in clients’ lives so I can ask them about it the next time we speak. It really helps build the relationship!

If you had to describe your client service style using a Taylor Swift song title, which one would it be and why? 

“Tied Together with a Smile” because I want the overall experience for the client to be positive and to leave them feeling seen and understood. I can’t control every piece of a given situation, but I can tie it all together and leave the client with a smile!

Final Thoughts

Laurel’s approach—listen closely, communicate clearly, and “divide and conquer” when work becomes busy—reflects the service philosophy our clients rely on. We’re grateful for the care she brings to every interaction and for the way she helps clients feel seen, understood, and supported. 

Thank you, Laurel, for the steady professionalism and heart you bring to our team.